About Us

-Shop Policies-

 

Payment

Tax will be applied to shipping addresses in Illinois.
We are currently only accepting Paypal Payments. Don’t have a Paypal account? NO PROBLEM. At the bottom of the checkout screen there is a statement "Pay with debit or credit card if you don't have a Paypal account" Click and Continue. Here you can input your own credit card information.

Shipping

Production is 1-2 business days. Large bulk orders can be subjected to longer production times. 

•USPS Standard First Class Mail: approximately 3-6 business days
•USPS-Priority upgrade: approximately 2-3 business days
•USPS-Express upgrade: guaranteed 1-2 business days
•USPS First Class Mail International: approximately 7-21 business days

Express mail is the only guaranteed shipping method offered. If your order does not arrive within the 2 day time frame I will refund the additional shipping cost.

International shipping times will vary significantly due to custom inspections. There may be custom fees associated with the package. Custom fees are the buyers responsibility.

Priority & Priority Express shipping upgrades come with insurance. If for any reason your package goes missing, or gets damaged during transit USPS will cover the cost. (USPS considers a package lost after 30 days). We cannot be held responsible for any delayed packages or incorrect shipping address provided at checkout. If your tracking has been marked as delivered and your package is missing please contact your local post office for further assistance.

 

Refunds and Exchanges

 I do not allow cancellations before shipment. If you would like to exchange your order for a different product please contract usDue to the nature of the product, all sales are final. Please make sure to read the product descriptions before purchasing.

 

Additional policies and FAQs 

Unfortunately we do not start on design proofs until after payment has been made. This prevents unauthorized reproduction of our work without consent or without proper compensation. If for any reason we can not create the design idea presented, we will issue you a full refund.

All colors are approximate due to different monitor settings we can not guarantee colors.

While I certainly make every effort to provide you with a perfect product, please be sure to review all proofs carefully for accuracy before giving final approval. Enchanting By Design is not responsible for errors overlooked by the customer during the proofing process.

 

More information

Production time is the total amount of time it takes from payment to shipment. I am currently located in Illinois. 

If you are interested in purchasing 300+ cards we do offer a bulk discount. Please contact us for further information.